Ory Enterprise License - Behind the scenes

Today, we’re excited to share a conversation between Justin Dolly, Chief Customer and Security Officer at Ory, and Aeneas Rekkas, our Chief Technology Officer. In this interview, they explore what makes the Ory Enterprise License a powerful choice for businesses that need full control, premium support, and custom solutions in their identity management.

Justin: Thank you Aeneas for joining today. Let’s dive into Ory’s self-hosted enterprise license. Could you start by describing the core features and key benefits it offers?

Aeneas: Absolutely. The Ory Enterprise License is designed for businesses that need the flexibility and control of a self-hosted setup with enterprise-grade support and features. It allows our customers to host Ory’s services on their own infrastructure, whether on-premise or in a cloud environment of their choice. Key benefits include:

• Complete data and infrastructure control, giving organizations the ability to operate entirely within their own secure, managed environment.
• Access to enterprise-level components from the Ory Network, optimized to support large-scale, mission-critical applications.
• On-demand updates that address security and stability concerns specific to our clients’ needs.
• 24/7 expert support, with access to our engineering team and regular consulting sessions to ensure clients are getting the most out of our solutions.
• A dedicated Slack channel, offering direct access to our support engineers.

Justin: When it comes to security, especially for critical production environments, how does the Ory Enterprise License make a difference?

Aeneas: Security is a top priority for Ory. With the enterprise license, we provide custom security patches and on-demand updates to address specific vulnerabilities that might emerge in real-time. This means our clients don't have to wait for general updates—they receive tailored fixes based on their unique configurations and operational environments, enhancing both the stability and security of their deployments. Additionally, we offer consultative support to guide clients on security best practices, deployment strategies, and more.

Justin: Data control is a growing concern across industries. How does the enterprise license support data autonomy and compliance?

Aeneas: With Ory’s self-hosted enterprise setup, our clients keep full control over their data and infrastructure. This is crucial for sectors with stringent compliance requirements, such as healthcare, finance, and government. Since everything runs on their own infrastructure, customers can control and limit access to sensitive data, ensuring they stay compliant with specific regulations.

Justin: Let’s talk about support. The 24/7 support and dedicated Slack channel sound very valuable. Could you share some examples of how this level of support benefits enterprise customers?

Aeneas: Our clients work in demanding environments where system uptime is essential, so our expert support ensures that any issues impacting critical applications are addressed immediately. Through our dedicated Slack channel, they have a direct line to Ory engineers who can assist with everything from urgent troubleshooting to architectural guidance. We also conduct regular consulting sessions to review client deployments, suggest improvements, and help them leverage Ory’s offerings to their fullest potential.

Justin: Can you give an example of a common use case where Ory’s on-demand updates and security patches have made a significant impact?

Aeneas: Certainly. For instance, one of our customers in the financial sector relies on Ory for authentication services in a high-transaction environment. They needed a specific patch to prevent a potential vulnerability from affecting their infrastructure, and because they were on the enterprise license, we could deploy this fix almost immediately. This type of response time is critical for sectors where even a few minutes of downtime or vulnerability exposure can have significant consequences.

Justin: Finally, what kind of companies would you say benefit most from the Ory Enterprise License?

Aeneas: Companies, especially in the finance sector, that prioritize data sovereignty, compliance, and resilience in their infrastructure typically benefit most from our enterprise offering. They require solutions that not only provide robust authentication and identity management but also deliver flexibility and security, allowing them to maintain full control over their environment while enjoying the support of a dedicated team.

Justin: Thank you for sharing these insights. It’s clear that Ory’s self-hosted enterprise solution is a powerful tool for companies with high security and compliance demands.

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