Ory's proactive support is your cybersecurity advantage. Our expert partnership builds trust and empowers your team against an evolving threat landscape.
We could hire a team to do a lot of this in-house. But the question is, is that the right focus for us as an organization and a team? Ory's years of experience means we can rely on their expertise."
Benjamin Billings, Engineering Manager, OpenAI
Cybersecurity partnership
Customer support is a cornerstone of effective cybersecurity because it represents a continuous partnership rather than a one-time transaction. Avoiding a cyberattack often starts at the front door with authentication. Add the complexity of balancing security with a seamless user experience and you understand the challenge for modern organizations. When cybersecurity isn't your core business, a strategic partnership with experts becomes your frontline defense against an ever-evolving threat landscape.
We needed technical expertise to help guide us through the optimal way to accomplish our goals and the Ory team was more than helpful! That continues to be true today months after purchase. The Ory team is always responsive, always available, and very helpful in supporting our project."
Victor Huang, Product Manager, Macromill
Building trust
Exceptional support also builds and maintains trust, which is essential when a company is safeguarding a customer's most valuable digital assets. Beyond crisis management, a strong support team provides proactive guidance and empowers users through effective onboarding, tailored solutions, and ongoing education. In this way, customer support is not just about fixing problems; it's about building a resilient and knowledgeable defense against an ever-evolving threat landscape.
Ory’s support team is very responsive and helpful, especially when we encounter obstacles. Ory came through with pivotal case-specific resolutions and migration simplification suggestions."
Tamer Shlash, software engineer, Hemnet
Ory uniquely offers three deployment options
- Open-source (self-hosted) - offers free documentation and community support
- Ory Enterprise Licence (self-hosted) - includes paid enterprise support and more (see below)
- Ory Network (SaaS) - includes paid enterprise support and more (see below)
Free community support (open-source)
More a help-yourself model with the ability to query other community members for guidance and assistance.
- Community Slack/Discord
- GitHub for filing issues and engaging with the open-source community
- Official documentation
Enterprise support (included with Ory Enterprise Licence and/or Ory Network subscription)
Critical for those using Ory in production, who need the assurance of immediate help if problems arise.
- Service level agreements (SLAs)
- Dedicated support channels with professional assistance
- Custom implementations and migration assistance
- Concierge onboarding
- Guaranteed reliability and CVE response via SLAs
- Roadmap influence and feature requests
Cybersecurity has many angles and potential pitfalls; Ory support is meant to help you navigate troubled waters and realize benefits as quickly as possible.
We would recommend Ory because it doesn’t lock you into their way and offers flexibility of cloud or on-premises deployment, dedicated and responsive support, strong developer experience, and a reasonable price compared to other vendors."
Tamer Shlash, software engineer, Hemnet
